QUESTIONS & ANSWERS

Frequently Asked Questions

Find answers to common questions about The Paper Tray experience.

How does the subscription work?

Each month, you will receive a beautifully crafted letter from one of our characters.

Can I gift a subscription?

Yes! We offer gift subscriptions for all our membership tiers.

How do I choose my character?

You can explore each character’s dedicated page to read their introduction and view their gallery. When subscribing, simply select the character (or characters) you feel most drawn to.

Can I switch characters after subscribing?

Yes. If you would like to change your character selection, simply email us and we’ll update your subscription for the following month.

How often are letters sent?

Letters are delivered once per month. Digital letters are sent via email, and physical letters are carefully packaged and shipped monthly.

Can I subscribe to more than one character?

Absolutely. You may subscribe to multiple characters at a discounted rate. Each character brings their own perspective, voice, and unfolding story.

Is this a recurring subscription?

Yes, subscriptions renew monthly unless cancelled. There are no lock-in contracts, and you may cancel anytime.

Do you ship internationally?

Yes. Physical letters are shipped internationally. Delivery times may vary depending on location.

Are the stories connected?

Each character has their own voice and journey, but subtle threads weave through The Timeless Prophecy, revealing a larger unfolding narrative.

Is this suitable as a gift?

Yes. Subscriptions make a beautiful and unique gift. You may purchase a gift subscription and surprise someone with an immersive storytelling experience.