Privacy Policy

Privacy Policy

The Paper Tray respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

• Name and email address when you create an account

• Shipping address for physical letter subscriptions

• Payment information (processed securely through Stripe)

• Character preferences and subscription choices

How We Use Your Information

• To deliver your subscription content and letters

• To process payments and manage your account

• To send service-related communications

• To improve our services and user experience

Data Protection

We implement appropriate security measures to protect your personal information. Payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your full credit card details.

Third-Party Services

We use trusted third-party services including Stripe for payments and SendGrid for email delivery. These services have their own privacy policies governing their handling of your data.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. Contact us at hello@thepapertray.com to exercise these rights.

Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies.